Maintain your Cat® Equipment with Customer Value Agreement (CVA)

Cat Customer Value Agreements (CVA)

A Cat Customer Value Agreement (CVA) is your gateway to a hassle-free ownership. It guarantees your Cat equipment stays in peak condition, backed by the tailored CVA Services commitment. To find out more, watch the video or contact us today!

Cat CVA Services Commitment

With CVA Services commitment, get delivery of genuine Cat parts within 1 business day and an on-site technician visit within 2 business days for any equipment repairs. And if we miss the timeline, get parts credit of up to ₹50,000.* *T&C Apply

Frequently asked questions

Have a question? Our FAQ section offers quick answers to help you out

How does it work?

When you purchase Cat CVA, you enjoy a host of benefits such as quick delivery of authentic Cat parts, on-site technician visits, remote equipment monitoring via VisionLink®, equipment documentation via SIS 2.0 and more.

Can I pay in EMIs?

Yes, we offer flexible payment options including 1-time, monthly, quarterly or annual payments.

What machines are eligible?

We update the eligible Cat equipment from time to time. Get in touch with Gmmco for the updated list.

Can I track my equipment's past repair and servicing history?

With CVA, you get access to VisionLink® that lets you check your equipment's repair & maintenance history.

I have ordered the parts today. When will I receive it?

After you order Cat parts, we aim to deliver them to your site within 1 business day - excludes weekends and holidays. Receiving your parts faster means reduced downtime and faster TAT for your business.

Why choose a Cat CVA?

01

Control Costs: Cat CVAs bring additional value to your machine and operation. Whether you are looking for on-site equipment repairs or delivery of authentic Cat parts to your site, choose from our customised service options.

02

Increase Uptime: With CVA, get genuine Cat parts delivered to your site on time, ensuring your equipment’s planned maintenance is carried out at the scheduled interval.

03

Expert Support: Need assistance with your equipment? Contact Gmmco to avail equipment support through standard warranty and equipment protection plans (EPPs). EPPs offers troubleshooting diagnostic and repairs for newer machines with genuine Cat parts.