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ServicesCustomer Value Agreement (CVA)Cat® Customer Value Agreements (CVAs)
Making Equipment Ownership Simple, Predictable and Productive
Toll free Number 1800 425 2546
Getting you back to work, because every minute matters
At GMMCO, we help you get more from your Cat equipment with tailored Customer Value Agreements (CVAs) that combine genuine Cat parts, expert dealer support and proactive machine monitoring.
Whether you prefer to manage maintenance yourself or rely on our service experts, we help you keep your machines ready to work and easy to own.
What is a Cat Customer Value Agreement?
At GMMCO, we believe equipment ownership should be simple, predictable and worry-free.
A Cat Customer Value Agreement (CVA) is a tailored machine management plan that helps you maintain your equipment with the right parts, services and support, all aligned to how you operate.
Our CVA plans combine genuine Cat parts, expert dealer support and proactive machine health monitoring to keep your equipment performing at its best.
Protect Your Investment
Extend Equipment Life
Manage Maintenance Costs
Reduce Unexpected Downtime
Why choose a Cat CVA?
When you choose a CVA with GMMCO, you benefit from a service partnership designed to keep your machines productive and your operations running smoothly.
Hassle-Free Maintenance & Ownership
We ensure you receive genuine Cat parts and maintenance kits exactly when you need them.
If you prefer to handle maintenance yourself, we deliver planned maintenance kits with clear instructions aligned to your equipment’s service intervals. If you prefer dealer support, our technicians take care of the entire process.
Security of Expert Dealer Support
Our trained technicians and service teams provide diagnostics, repairs and proactive support using genuine Cat parts and advanced service tools.
With GMMCO’s dealer expertise, you always have trusted support when you need it.
Peace of Mind with Equipment Health Monitoring
We help you stay ahead of potential issues through advanced monitoring tools such as VisionLink®, S·O·S Fluid Analysis and Cat Inspect.
These tools allow us to monitor machine health, detect potential issues early and help you avoid costly downtime.
Our Services Commitment
At GMMCO, we understand that downtime impacts productivity and profitability. That is why every Cat Customer Value Agreement includes the Services Commitment, ensuring you receive timely parts and service support to keep your machines working.
Next-Day Parts
We ensure availability of applicable maintenance, wear and repair parts by the next business day.
If parts are not delivered within the committed timeframe, customers may receive up to ₹50,000 as part of our service commitment.*
*Terms and conditions apply.
Two-Day Repairs
For machines covered under a CVA with dealer service, our technicians work to complete common repairs within two business days from initial contact.
If repairs are not completed within the committed timeframe, customers may receive up to ₹50,000 as part of our service commitment.*
Through this commitment, we ensure accountability, reliability and faster machine uptime.
*Terms and conditions apply.
Choose the CVA That Fits Your Operation
At GMMCO, we offer different CVA plans so you can choose the level of support that best suits your business.
DOST
Ideal for new users who want a hassle-free start.
VISHVAASH
For those who want better coverage & uptime.
JEEVANSAATHI
Committed users who want complete peace of mind.
Choose the CVA That Fits Your Operation
At GMMCO, we offer different CVA plans so you can choose the level of support that best suits your business.
DOST
Ideal for new users who want a hassle-free start.
VISHVAASH
For those who want better coverage & uptime.
JEEVANSAATHI
Committed users who want complete peace of mind.
Key benefits of Vishvaash CVA
A Vishvaash CVA provides hassle-free ownership and seamless management at every stage of your equipment - ensuring minimal downtime and maximum performance.
Planned Maintenance
Our Planned Maintenance (PM) agreement keeps your Cat equipment in top condition with genuine parts, fluids, and expert inspections on-site, reducing downtime and maximising equipment lifespan.
Component Support
Our Component Support program covers failures of critical components, including hydraulics and fuel injection pumps, ensuring reliable performance and minimising unexpected downtime.
Fluid Health Management
Our Fluid Health Management program offers comprehensive fluid testing and assessment using S•O•S fluid analysis, helping detect potential issues early and ensuring optimal equipment performance.
Asset Information and Support
Whenever you need help with your equipment, get one-on-one support from one of our Cat customer care specialists.
Stay Ahead of Downtime
At GMMCO, we combine service expertise with advanced digital tools to monitor machine health and performance. Through your CVA, you gain access to technologies that help detect issues early and improve machine uptime.
Key tools include:
VisionLink
A digital platform that allows you to monitor machine hours, location, fuel consumption and health alerts.
S·O·S Fluid Analysis
Laboratory analysis of oil, coolant and fuel that helps identify potential issues before they affect machine performance.
Cat Inspect
Digital inspection reports that provide detailed insights into machine condition.
Together, these tools help you optimize maintenance planning, reduce downtime and extend equipment life.
Getting Started is Simple
Our team at GMMCO works closely with you to design a CVA that fits your equipment, operations and maintenance preferences.
Talk to our service experts about your equipment and operating conditions
Choose how you want to manage maintenance - self-service or dealer service
Select the protection and monitoring options that best suit your needs
Build your CVA into a predictable monthly plan if required
Getting Started is Simple
Our team at GMMCO works closely with you to design a CVA that fits your equipment, operations and maintenance preferences.
Talk to our service experts about your equipment and operating conditions
Choose how you want to manage maintenance - self-service or dealer service
Select the protection and monitoring options that best suit your needs
Build your CVA into a predictable monthly plan if required
Expert support is a click away!
If you need help purchasing a CVA or require assistance with your Cat equipment, feel free to get in touch with us.
Find your nearest Gmmco
Branch Office & Parts Warehouse
Plot No. 431-432, Ward 3/A, Near Vandana Circle, Kutch, Gandhidham, Adipur, Gujarat, 370205
Repair Center & Parts Warehouse
C/O Nasib Warehouse, Block/Survey No-150, Near Bakrol Circle, Post-Fatehwadi Daskroi, Ahmedabad, SP Ring Road, Gujarat, 382210
Branch Office & Parts Warehouse
Plot No. RM-59, M.I.D.C. Waluj, Aurangabad, Bajaj Nagar, Maharashtra, 431136
Branch Office & Parts Warehouse
D.No. 6 - 551/ 870, RV Ghatti Building, Opposite To Ramakrishna Hospital, Sholapur Road, Bijapur, Chalukya Nagar, Karnataka, 586101
Branch Office & Parts Warehouse
House No. C8/ C9, Songanga Colony, Seepath Road, Bilaspur, Shatabdi Nagar, Chhattisgarh, 495006
Branch Office & Parts Warehouse
Malviya Business Park, Ground Floor, Infront of LIC Building, Chhindwara, Parasia Road, Madhya Pradesh, 480001
Need help in finding the right product?
Get in touch
1800 425 2546
All days 6 AM - 10 PM IST (Except National Holidays)
